Tenant After-Hours Protocol

If your kitchen or bathroom sink is backed up: please wait until the next business day to contact your Property Manager.
If your kitchen or bathroom sink has a leak: please call the office at 858 454-4200.
If your power is out: first check your breaker panel which should be located in your closet. Before contacting your Property Manager, check with SDGE at 1-800-611-7343 to see if there are scheduled or reported outages in your area. If there are no scheduled or reported outages, please wait until the next business day to contact your Property Manager unless it is on a Friday or Saturday then you may call the office at 858 454-4200.
If you have no hot water: please wait until the next business day to contact your Property Manager unless it is on a Friday or Saturday then you may call 858 454-4200.
If your refrigerator is not working: first unplug the unit and plug it back in securely. If it still doesn’t turn on, please wait until the next business day to contact your Property Manager unless it is on a Friday or Saturday then you may call the office at 858 454-4200.
Inoperable appliances (stove, microwave, oven, dishwasher, washer/dryer etc.): please wait until the next business day to contact your Property Manager.
If you are locked out of your house: please call a locksmith. We do not have access to keys after hours.
Noise complaint: either call the police or wait until the next business day to contact your Property Manager.
If you smell gas in your house: please contact SDGE at
1-800-411-7343 immediately.
If your toilet is stopped up: if you have an alternate restroom to use, please wait until the next business day to contact your Property Manager. If you have only one bathroom, please call the office at 858 454-4200.
If your garbage disposal is not working: please wait until the next business day to contact your Property Manager.

Office Hours: Monday-Friday, 9am-5pm
Closed on Saturday, Sunday and most Holidays

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